Cancellation, Return & Refund Policy

1. Order Cancellation Terms

Due to our automated packaging and same-day dispatch schedule for raw stone-ground spices, cancellation windows are strictly time-sensitive:

• Cancellation Window: Orders can be canceled within 3 hours of order placement or before the shipping consignment label has been generated by our warehouse, whichever is earlier.
• Cancellation Method: Requests must be submitted via email to care@zyqaspices.com with the subject line “Order Cancellation — [Order ID]”.
• Post-Dispatch Ineligibility: Once an order is handed over to logistics partners (Blue Dart / Delhivery / DTDC), cancellation requests cannot be entertained.

2. Transit Damage, Seal Tampering, and Product Defects

All consignments leave our processing facility in heavy-duty tamper-proof packaging. In the event of physical damage during transportation:

• Mandatory Reporting Window: Discrepancies, broken glass jars, damaged security tape, or leakages must be reported within 48 hours of recorded courier delivery.
• Verification Evidence: Customers must provide clear photographs or unboxing video footage illustrating the outer carrier box with the readable shipping label, alongside the affected product inner seal.
• Resolution: Following review by our fulfillment team (within 24 business hours), the Company shall provide an immediate free re-dispatch of the affected item(s) on priority express transit, or issue a 100% monetary refund to the original payment source.

3. Fulfillment Discrepancy (Wrong Items Dispatched)

If the product received differs from the items confirmed in your order invoice:

• Notify our concierge within 48 hours with a photo of the received box contents and enclosed invoice slip.
• Zyqa will immediately dispatch the correct products without requiring you to ship back the erroneous consignment.

4. Non-Returnable & Non-Refundable Conditions

Under Section 18 of the Food Safety and Standards Act, perishable and ingestible goods cannot be re-entered into food distribution chains once custody is transferred to a consumer. Returns are strictly disallowed for:

• Any product whose factory seal, vacuum liner, or jar rim has been opened, broken, or tampered with.
• Claims filed beyond 48 hours post-delivery timestamp.
• Subjective variations in color, aroma, or heat level. Our single-estate agricultural harvest is 100% natural and unstandardized with chemical dyes; minor batch-to-batch visual variance is natural.
• Delivery failures resulting from incorrect consignee addresses, incomplete pin codes, or non-availability during courier delivery attempts.

5. Refund Processing Timelines & Settlement Modes

Approved refunds are initiated through our authorized payment gateway partners (Razorpay / Cashfree) under the following Service Level Agreements (SLAs):