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Terms of Service & Conditions

Published in compliance with Rule 3(1) of the Information Technology (Intermediary Guidelines) Rules.

Entity: Zyqa Foods Pvt. Ltd.

FSSAI Central Reg: 12724999000182

Last Revised: January 2026

Legal Binding

1. Acceptance of Agreement

By accessing, browsing, or completing a transaction on the Zyqa online store, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service, along with our Refund & Cancellation Policy and Privacy Policy. If you do not agree with any provision of these terms, you must refrain from utilizing our platform.

Product Authenticity

2. Artisanal Processing & Agricultural Variance

Zyqa spices are 100% pure, single-origin agricultural commodities stone-ground at low temperatures without synthetic colorants, starch fillers, or chemical stabilizers:

  • Natural Seasonal Variance: Color saturation, pungency, and natural oil viscosity may naturally vary between agricultural harvest batches (e.g. Salem vs. Malabar crops). This is a hallmark of authentic purity and not a defect.
  • Weight & Net Quantity: Packaging complies strictly with the Legal Metrology (Packaged Commodities) Rules, 2011.
Commerce Terms

3. Pricing, Taxation & Order Acceptance

All listed prices on our website are stated in Indian National Rupees (INR) and are inclusive of statutory Goods and Services Tax (GST).

  • Order Confirmation: An order confirmation email/SMS denotes receipt of your purchase intent. The contract of sale is finalized upon dispatch of the consignment from our milling unit.
  • Price Adjustments: The Company reserves the right to revise catalog prices based on raw spice market crop yield fluctuations without prior notification. Confirmed prepaid orders will not be subjected to retroactive adjustments.
Logistics & Delivery

4. Shipping, Transit Risk & Doorstep Delivery

Consignments are fulfilled through licensed national courier networks (Blue Dart, Delhivery, DTDC, Express Parcel):

  • Delivery Timelines: Standard shipping requires 2–4 business days for metro locations and 4–6 business days for regional pin codes. Unforeseen transit delays caused by regional weather, strikes, or courier bottlenecks do not constitute grounds for breach.
  • Failed Delivery Attempts: If a delivery attempt fails due to customer unavailability or an invalid phone/address, courier re-attempt fees may apply.
Intellectual Property

5. Proprietary Rights & Restrictions

The trademarks “Zyqa”, “Taste the Tradition”, brand logos, proprietary blend compositions, product descriptions, imagery, and code are the exclusive intellectual property of Zyqa Foods Private Limited. Any unauthorized copying, distribution, or commercial reproduction is strictly prohibited under the Trademarks Act, 1999 and the Copyright Act, 1957.

Legal Jurisdiction

6. Governing Law, Dispute Resolution & Jurisdiction

These Terms of Service and any transactional disputes arising hereunder shall be construed in accordance with and governed exclusively by the laws of India.

Judicial JurisdictionCourts at Bareilly, Uttar Pradesh
Primary Dispute ChannelMutual Conciliation via Compliance Desk
Compliance Escalationscare@zyqaspices.com
Corporate HeadquartersZyqa Foods Pvt. Ltd., Processing Unit, Bareilly, UP – 243001